Client Bill of Rights

Community Care for South Hastings subscribes to the clients “Bill of Rights” as outlined in the LTC Act, 1994.


A person receiving community support services is entitled to:

  1. Respect of his or her dignity and privacy and to receive treatment that promotes the person’s autonomy.
  2. Be dealt with in a manner that recognizes the person’s individuality and that is sensitive to and responds to the person’s needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
  3. Receive information about the community services provided to him or her and to be told who will be providing the community services.
  4. Participate in the service provider’s assessment of his or her requirements and, if eligible for a community service, has the right to participate in the service provider’s development of his or her plan of service, review of requirements and the evaluation and revision of the person’s plan of service.
  5. Give or refuse consent to the provision of any community service.
  6. Raise concerns or recommend changes in connection with the community service provided to him or her and in connection with policies and decisions that affect his or her interests, to the service provider, government officials or any other person, without fear of interference, coercion, discrimination or reprisal.
  7. Receive courteous and respectful treatment and to be free from mental, physical and financial abuse by the service provider.
  8. Be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedures for initiating complaints about the service provider.
  9. Have his or her records kept confidential in accordance with the law.

Adapted from the Long Term Care Act, 1994.